When giving negative feedback, managers should:
A) be somewhat general so as to avoid alienation.
B) make sure the recipient can control the behaviors.
C) distort the facts to lessen the recipient's negative reaction.
D) be subjective and emotional.
E) ignore past performance and focus on the actions at hand.

Question

Quizplus · Accepted Answer

When giving negative feedback, managers should make sure the recipient can control the behaviors. This means that the feedback should be specific and actionable, rather than general and vague. Additionally, managers should focus on the behaviors themselves, rather than the individual's character or personality. By doing so, the recipient is more likely to be receptive and willing to make changes.

When Giving Negative Feedback, Managers Should