Various dimensions of quality are required to reflect various connotations of quality that customers value in products and services.

Question

Quizplus · Accepted Answer

Different customers have different perceptions of quality and prioritize various aspects of a product or service. Therefore, multiple dimensions (e.g. reliability, durability, features, customer service, etc.) are necessary to capture the various aspects of quality that customers value.

Various Dimensions of Quality Are Required to Reflect Various Connotations