Quality is primarily determined by product design,while process design and conformance to design specifications are secondary,less significant determinants of quality.
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Q13: Various dimensions of quality are required to
Q14: Performance and special features are both considered
Q15: As a dimension of service quality,assurance refers
Q16: Tangibles is the dimension of service quality
Q17: The dimensions of product quality don't adequately
Q19: Responsiveness is a dimension of quality that
Q20: Broadly defined,quality refers to the ability of
Q21: In sum,Crosby's concept of "quality is free"
Q22: The primary difference between internal failures and
Q23: Deming stresses that workers are primarily responsible
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