Which of the following should be one of your goals when responding to a customer complaint?
A)Explain how you plan to resolve the situation
B)Use a colleague's name to indicate exactly who was at fault
C)Include an exaggerated,clear apology
D)Tell the customer what they did wrong and how to avoid the problem in the future
E)Make any type of promise that will make the customer happy

Question

Quizplus · Accepted Answer

The goal when responding to a customer complaint should be to offer a solution to the problem. Explaining how you plan to resolve the situation can help to reassure the customer that their issue is being taken seriously and will be resolved in a timely manner.

Which of the Following Should Be One of Your Goals