In corresponding with customers,making statements such as,"Thank you for purchasing the most durable notebook computer you can buy" is
A)to be avoided in routine positive messages.
B)a good way to build customer relationships.
C)an important part of all negative responses to claim letters.
D)an avoidance technique.
E)viewed as superficial and somewhat insulting by the reader.

Question

Quizplus · Accepted Answer

Such statements express gratitude and reinforce the customer's decision, helping to build a positive relationship with the customer.

In Corresponding with Customers,making Statements Such As,"Thank You for Purchasing