Which of the following should be one of your goals when responding to a customer complaint?
A)Tell the customer what they did wrong and how to avoid the problem in the future
B)Follow up to make sure your response was correct
C)Use a colleague's name to indicate exactly who was at fault
D)Cite the company's policy for complaints
E)Sympathize with the customer for the poor service

Question

Quizplus · Accepted Answer

Following up ensures that the customer's issue has been resolved to their satisfaction and shows that you care about their experience.

Which of the Following Should Be One of Your Goals