Service variability means that ________.
A) the evaluation of services is subjective and changes from customer to customer
B) service quality depends on when, where, and how they are provided
C) services cannot be stored for later sale or use
D) services cannot be seen, tasted, felt, heard, or smelled before they are bought
E) services can be separated from their providers

Question

Quizplus · Accepted Answer

Service variability refers to the fact that service quality can differ depending on when, where, and how the service is provided. This can lead to subjective evaluations of service quality and challenges in maintaining consistency across different service encounters. The other options are related concepts, but do not capture the full meaning of service variability.

Service Variability Means That ________