Which of the following is most likely a true statement about services?
A) Services can be stored for later sale or use.
B) Service quality is not dependent on the provider.
C) Services can be easily separated from their providers.
D) Service industries vary greatly.
E) Demand fluctuation has little to no impact on service providers.

Question

Quizplus · Accepted Answer

Service industries vary greatly in terms of their characteristics, such as degree of tangibility, perishability, heterogeneity, and inseparability from their providers. Thus, it is difficult to make generalizations about services as a whole.

Which of the Following Is Most Likely a True Statement