Question 1

How can flowcharts and process charts be used to study and improve operations? Include descriptions of these two tools,the types of questions that can be addressed with them,and the extent to which teams can be used.

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Question 2

An industrial engineer observes a brand new process and develops time standards for several of the manual components of the production line.What are the implications of learning effects on the time standards and the line balance? What could be done to address this situation?

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Question 3

________ is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

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Question 4

Create a flowchart that displays the proper sequential use of the major graphical tools in Chapter 4,"Process Analysis." Include a note next to each tool that explains how the output of one tool is used as the input for the following tool.

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Question 5

What is the six-step blueprint for process analysis and what are the basic requirements for each step?

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Question 6

Once the benchmarking team has collected the data,the ________ phase of the benchmarking study can begin.

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Question 7

A simulation model goes one step further than possible with analysis tools,because it can show how the process performs ________ over time.

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Question 8

Compare and contrast the method of time study to the method of work sampling.What are the strengths and limitations of each,and for which applications are they best suited?

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Question 9

________ involves using an organizational unit with superior performance as the ideal for other departments.

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Question 10

A(n)________ is a method where a group of people,knowledgeable about the process and its disconnects,propose ideas for change in a rapid-fire manner.

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Question 11

________ is based on comparison of processes with a direct adversary in industry.

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Question 12

A manager of a company producing computer chips knows that in the early stages of production for a new product,the expenditures exceed receipts,whereas in the latter stages,the reverse is true.Give an explanation for this phenomenon.

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Question 13

________ data is probably the easiest to obtain compared to other types of benchmarking data.

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Question 14

Explain why a sampling schedule is important in a work sampling study.

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Question 15

The sales team has just finished creating a process chart of the sales-call process.After fifteen minutes of high-fiving,they decide to tape the flowchart to the conference room wall and stand back a safe distance admiring the many symbols on the chart.You join them,and while you don't know much about sales calls,your expertise in process analysis and improvement is well-respected.What would you look for in the chart that would let you know whether their sales-call process was well-conceived?.

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Question 16

The bursar's office at your university decides to benchmark the collections department of a credit agency to improve their own collection rate.This is an example of ________.

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Question 17

Consider the four steps in a time study.If an analyst were to make a mistake,during which step would the impact on the standard time be the greatest? Explain your reasoning.

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Question 18

How could a fishbone chart be used to design a new process?

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Question 19

What are the generic steps in any benchmarking study and what are examples of the three types of benchmarking?

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Question 20

You have been hired as an external consultant to improve processes at a business.You are unfamiliar with exactly how the work is currently done but are intimately familiar with charting techniques and data analysis tools.What is a general sequence for use of these tools and why should you use them in the sequence you specify?

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Quiz 4: Process Analysis