Which of the following is not generally an organizational change component of TQM?
A)Team building techniques
B)Incentive pay systems
C)Customer focus
D)Enhanced supplier and customer communications
E)Group skills training

Question

Quizplus · Accepted Answer

Incentive pay systems are not generally considered an organizational change component of TQM. TQM focuses on improving processes, communication, and teamwork to enhance product and service quality, customer satisfaction, and overall organizational performance. Team building techniques, customer focus, enhanced supplier and customer communications, and group skills training are all key components of TQM.

Which of the Following Is Not Generally an Organizational Change