An external consultant conducts hosts of written interviews and surveys in an organization to know why the production quality has deteriorated in the recent years.This is the _____ step in the organization development process of change.
A) unfreezing
B) diagnosis
C) strategic plans
D) benchmarking
E) evaluation

Question

Quizplus · Accepted Answer

The step described in the scenario is part of the diagnosis stage of the organization development process. This stage involves gathering information to identify the root causes of organizational problems and determine which interventions are needed to address them.

An External Consultant Conducts Hosts of Written Interviews and Surveys