________ is discretionary behavior that is not part of an employee's formal job requirement, but that promotes the effective functioning of the organization.
A) Productivity
B) Motivation
C) Organizational citizenship
D) Organizational behavior
E) Corporate strategy

Question

Quizplus · Accepted Answer

Organizational citizenship is behavior that goes above and beyond what is required in an employee's job description. It includes actions such as helping others, volunteering for projects, and following organizational policies and procedures even when not required to do so. This behavior promotes a positive work environment and contributes to the overall effectiveness of the organization.

________ Is Discretionary Behavior That Is Not Part of an Employee's