Leaner channels work well for more routine and straightforward messages, whereas richer channels work well with complex and open-ended messages.

Question

Quizplus · Accepted Answer

This statement is true. Leaner channels such as emails or text messages are suitable for simple and routine messages while richer channels such as face-to-face meetings or video conferences work well for complex and nuanced messages.

Leaner Channels Work Well for More Routine and Straightforward Messages