The major difference between the service matrix and the product-process matrix is that service process design generally does not vary with customer volume.

Name: The major difference between the service matrix and the product-process matrix is that service process design generally does not vary with customer volume.
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Service process design generally does not vary with customer volume because the service is typically provided in a standardized way, regardless of the number of customers.

The Major Difference Between the Service Matrix and the Product-Process