An example of a service business/organization that has a high degree of customer contact,high customization,and a high degree of labor intensity is:
A) Retailing
B) Hotels
C) Law practice
D) Schools
E) Hospitals
Correct Answer:
Verified
Q4: A good service guarantee:
A)Is often an advertising
Q4: Which of the following is NOT a
Q5: A service recovery process:
A)Always follows a service
Q6: The service-profit chain shows that _ is
Q8: Which of the following is NOT an
Q9: High-contact and low-contact services can also be
Q14: Estate planning would be an example of
Q14: Which of the following is NOT a
Q19: The degree of customer contact measures:
A)The amount
Q20: A service guarantee:
A)Is like a product guarantee
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