Question 1

A ________ prevents an individual from doing what he desires.
A) constraint
B) demand
C) lien
D) necessity

Accepted Answer

A constraint is a limitation or restriction that prevents someone from doing what they desire.

Question 2

Darlene is just one of Cameron's "needy" employees who require constant feedback and reassurance. Two other employees bicker constantly. Another one challenges everything Cameron says or does. Cameron is facing ________
A) role toxicity
B) emotional turmoil
C) interpersonal demands
D) burnout

Accepted Answer

Cameron is facing interpersonal demands, which refers to the challenges that arise from the interactions between people in the workplace. The needy employees, the bickering employees, and the challenging employee are all examples of interpersonal demands.

Question 3

Cameron is expected to produce 550 parts per day, but his machine is capable of only 480. He is also expected to supervise six workers and make sure they have all the materials they need to perform their duties. Cameron is likely to experience ________.
A) role conflict
B) role expansion
C) role ambiguity
D) role overload

Accepted Answer

Cameron is expected to produce more parts than his machine is capable of, in addition to supervising six workers and ensuring they have materials. This is an example of role overload, where the demands of a job exceed the individual's capacity to perform them effectively.

Question 4

A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time.
A) Type X
B) Type Y
C) Type A
D) Type B

Accepted Answer

The described personality type is known as Type A personality. Type A individuals are known for being ambitious, competitive, and driven, but also for being impatient, prone to stress, and difficulty relaxing.

Question 5

How can managers increase the likelihood of making change happen successfully?
A) They should realize that they are just change agents, not change leaders.
B) They should discourage entrepreneurial mindsets.
C) They should give individual employees a role in the change process.
D) They should adapt the changes made by their competitors.

Accepted Answer

Giving individual employees a role in the change process can increase their engagement and ownership in implementing the change, leading to a higher likelihood of successful adoption. Option A is incorrect as managers should lead the change effort, not just act as change agents. Option B is incorrect as entrepreneurial mindsets can drive innovation and change. Option D is incorrect as blindly following competitors can lead to imitation rather than true change.

Question 6

Which one of the following is a strategy for managing cultural change?
A) Support employees who remain devoted to the old values.
B) Redesign socialization processes to align with the new values.
C) Keep the same stories and rituals.
D) Allow subcultures to flourish.

Accepted Answer

Redesigning socialization processes to align with the new values is a strategy for managing cultural change, as it ensures that new employees are introduced to the new values and culture. Supporting employees who remain devoted to the old values (A) does not help to promote the new culture. Keeping the same stories and rituals (C) does not promote change and may even reinforce the old culture. Allowing subcultures to flourish (D) may create resistance to change and hinder efforts to promote a new culture.

Question 7

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
A) Euphoria
B) Stress
C) Degeneration
D) Disease

Accepted Answer

Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities. Euphoria is the opposite of stress and is a feeling of great happiness or excitement. Degeneration refers to the process of deteriorating or breaking down over time. Disease refers to a disorder or medical condition that affects the body or mind.

Question 8

A change capable organization ________.
A) links the present and the future
B) seeks incremental changes
C) encourages group-think
D) follows its competitor's footsteps

Accepted Answer

A change capable organization must be able to connect the present and the future by anticipating and adapting to changes in their environment, industry, or market. Seeking incremental changes, encouraging group-think, or following competitors' footsteps may not necessarily enable an organization to be change capable.

Question 9

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility.

Accepted Answer

Coercion involves the use of force or threats to influence behavior, which can be illegal and unethical. It can also damage the relationship between the change agent and the person being coerced, leading to a loss of trust and credibility.

Question 10

Coercion involves the use of covert attempts to influence others.

Accepted Answer

Coercion involves the use of overt, not covert, attempts to influence others.

Question 11

Which of the following is a characteristic of a change-capable organization?
A) separates the present and the future
B) makes controlling a way of life
C) encourages group-think
D) shelters breakthroughs

Accepted Answer

A change-capable organization needs to be open to new ideas and breakthroughs, not sheltered from them. Separating the present and future can hinder collaboration and communication, while making controlling a way of life and encouraging group-think can stifle innovation and flexibility.

Question 12

Why do people resist change?

Accepted Answer

The answer of Why do people resist change?...

Question 13

One way to lessen stress in a job is to ________.
A) reduce the task identity in the job.
B) increase the task significance of the position
C) increase the autonomy in the job
D) increase the interdependence of the position

Accepted Answer

Increasing autonomy in a job can help to lessen stress by providing the employee with more control and decision-making power over their work. This can lead to a greater sense of ownership and responsibility, and can also alleviate some of the pressures that come with needing to constantly seek approval or direction from superiors. Reducing task identity or increasing interdependence may not necessarily help to lessen stress, and increasing task significance may actually increase stress if the employee feels overwhelmed by the importance of their role.

Question 14

List and explain the techniques for reducing resistance to change.

Accepted Answer

The answer of List and explain the techniques for reducing...

Question 15

Negotiation involves bringing those affected by change into the decision-making process.

Accepted Answer

The answer of Negotiation involves bringing those affected by change...

Question 16

Cultural change is most likely to take place when ________.
A) the organization is old
B) the organization is large
C) the culture is strong
D) there is a leadership change

Accepted Answer

Cultural change is more likely to take place when there is a change in leadership, as new leaders often bring new ideas and approaches to the organization. While age and size of the organization can also impact culture, they are not the primary drivers of cultural change. A strong culture can also be resistant to change, making it more difficult for cultural change to occur.

Question 17

________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout.
A) Task demands
B) Role demands
C) Interpersonal demands
D) Psychological demands

Accepted Answer

Task demands are related to the job itself and include the characteristics of the work, such as physical demands, work pace, and necessary skills. Role demands refer to expectations associated with a particular position or role, while interpersonal demands relate to social interactions with others in the workplace. Psychological demands refer to stressors that may impact an employee's mental and emotional well-being.

Question 18

________ creates expectations that may be hard to reconcile or satisfy.
A) Role ambiguity
B) Role conflict
C) Role overload
D) Role demand

Accepted Answer

Role conflict refers to situations where the expectations associated with one role are incompatible with the expectations associated with another role or roles. This creates conflicting demands and expectations that may be difficult or impossible to reconcile, leading to stress and dissatisfaction.

Question 19

Manipulation involves the use of direct threats against the resisters.

Accepted Answer

Manipulation does not typically involve direct threats. It usually involves tactics such as persuasion, deception, or playing on emotions. Direct threats would be considered coercion or intimidation, which are different from manipulation.

Question 20

Which one of the following statements is most related to making successful change happen?
A) Managers know best; they have all the answers.
B) People will support what they help create.
C) The only constant is change.
D) The more things change, the more they are the same.

Accepted Answer

In order to make successful change happen, it is important to involve and engage the people who will be affected by the change. When people have a say in creating the change, they are more likely to support and embrace it. This also increases buy-in and commitment to the new way of doing things, which can lead to sustained success.

Quiz 7: Managing Change and Innovation

A ________ prevents an individual from doing what he desires.

Darlene is just one of Cameron's "needy" employees who require constant feedback and reassurance. Two other employees bicker constantly. Another one challenges everything Cameron says or does. Cameron is facing ________

Cameron is expected to produce 550 parts per day, but his machine is capable of only 480. He is also expected to supervise six workers and make sure they have all the materials they need to perform their duties. Cameron is likely to experience ________.

A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time.

How can managers increase the likelihood of making change happen successfully?

Which one of the following is a strategy for managing cultural change?

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

A change capable organization ________.

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility.

Coercion involves the use of covert attempts to influence others.

Which of the following is a characteristic of a change-capable organization?

Why do people resist change?

One way to lessen stress in a job is to ________.

List and explain the techniques for reducing resistance to change.

Negotiation involves bringing those affected by change into the decision-making process.

Cultural change is most likely to take place when ________.

________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout.

________ creates expectations that may be hard to reconcile or satisfy.

Manipulation involves the use of direct threats against the resisters.

Which one of the following statements is most related to making successful change happen?