Scenario B. Use the information given below to answer the following questions.
Your manager is speaking to a group of employees about a problem in your department. Employees are not complying with the rules regarding the hours of work done per day. The rules in this situation are very important as the salary is linked to the number of hours worked. There are three suggestions being considered to address this problem:
1. Employees will be monitored at the entrance during shift changes to make sure that everyone enters data correctly.
2. Reports containing data tracking the number of hours worked will be reviewed regularly. Employees violating the rules will be counseled to correct the problem.
3. A new procedure will be developed describing an easier procedure for employees to ensure that they work the required number of hours. Training will be conducted so that each employee knows the policy and the procedure before it is enforced.
-Which approach to bureaucratic control is exemplified by the third option?
A) Feedback
B) Feedforward
C) Concurrent
D) Market
E) Clan

Question

Quizplus · Accepted Answer

Feedforward control is future oriented. It takes place before operations begin and includes policies, procedures, and rule designed to ensure that planned activities are carried out properly. Option 3 is an attempt to ensure the policy is carried out from the beginning.