Question 1

Whereas productivity is considered the major efficiency measure in both manufacturing and services,"value creation" should be the target ________ measure.

Accepted Answer

While productivity and profitability are important measures, "value creation" should be the target measure as it captures the overall effectiveness of a business in creating value for its customers. Value creation takes into account factors such as innovation, customer satisfaction, and quality, which are important for long-term success and growth of a business.

Question 2

Which of the following do organizations do to leverage buying power?

Accepted Answer

Centralizing purchasing allows organizations to consolidate their buying power, negotiate better terms, and achieve cost savings by purchasing in larger volumes.

Question 3

The ________ method of inventory control involves ordering a fixed number of items every time an inventory level falls to a predetermined point.

Accepted Answer

The economic order quantity (EOQ) method involves ordering a fixed amount of inventory each time the inventory level goes below a predetermined level. This method helps businesses maintain inventory levels while minimizing costs.

Question 4

Which of the following is classified as a support activity?

Accepted Answer

Financial maintenance is a support activity as it does not directly contribute to the production or delivery of a product or service, but rather supports the overall functioning of the organization.

Question 5

In which of the following is intensive technology used?

Accepted Answer

Intensive technology is used in the health care industry to provide advanced medical treatments, equipment, and procedures for the diagnosis and treatment of various illnesses and disorders. The use of advanced technology in healthcare has significantly improved patient outcomes and quality of care.

Question 6

________ involves strategic management of all operations linking an organization and its suppliers,including such areas as purchasing,manufacturing,transportation,and distribution.

Accepted Answer

The definition provided matches the concept of Supply Chain Management (SCM). SCM involves managing the flow of goods and services from the supplier to the end customer, ensuring that all operations are efficient and effective. The other options mentioned - VCM, CRM, TQM, and CIM - focus on different areas of business management and are not as closely related to the management of suppliers and operations.

Question 7

________ refers to the amount of materials or products kept in storage.

Accepted Answer

The answer of ________ refers to the amount of materials...

Question 8

________ technology links people together in a beneficial exchange of values,such as a buyer and seller in the insurance industry.

Accepted Answer

Mediating technology refers to technology that facilitates a beneficial exchange of values between people or entities. In the example given, the technology mediates the exchange between a buyer and seller in the insurance industry.

Question 9

The goal of "design for disassembly" is to ________.

Accepted Answer

Design for disassembly considers how a product's component parts will be recycled at the end of its life to promote sustainability and reduce waste. The other choices do not relate to this concept.

Question 10

________ occurs when the result of a work task or activity makes a product or service worth more in terms of potential customer appeal than at the start.

Accepted Answer

Value creation occurs when the end result of a work task or activity is a product or service that is worth more in terms of customer appeal than it was at the start. This can result in increased profitability and productivity, but the key focus is on creating additional value for customers.

Question 11

An)________ is used to electronically track the movement of goods,parts,and even people through various steps in the value chain.

Accepted Answer

RFID (Radio Frequency Identification) tags are used to electronically track the movement of goods, parts, and even people through various steps in the value chain by using radio waves to communicate with a reader.

Question 12

The value chain includes all primary activities as well as support activities.Which of the following is classified as a primary activity?

Accepted Answer

Outbound logistics is a primary activity in the value chain, involving the delivery of products to customers. Human resource management, procurement, and technology development and support are all support activities, while financial and infrastructure maintenance is an infrastructure activity.

Question 13

The goal of ________ is to continuously innovate and employ best practices to keep simplifying processes,reducing costs,and increasing production efficiencies.

Accepted Answer

The goal of lean production is to continuously innovate and employ best practices to simplify processes, reduce costs, and increase production efficiencies. The other options (cellular layouts, remanufacturing, design for disassembly, and mass customization) may have similar goals but are not as directly related to the concept of continuous improvement and cost reduction as lean production.

Question 14

________ technology focuses the efforts and talents of many people to serve clients.

Accepted Answer

Intensive technology refers to technologies that require a high level of human involvement and expertise, often involving customization or personalization of services to meet the needs of individual clients. In this type of technology, the efforts and talents of many people are focused on serving clients.

Question 15

________ continuously innovates and employs best practices to keep simplifying processes,reducing costs,and increasing production efficiencies.

Accepted Answer

The statement mentions "simplifying processes, reducing costs, and increasing production efficiencies," which are all key goals of lean production practices. CIM, remanufacturing, robotics, and mass customization may also involve innovations and best practices, but they are not specifically mentioned in the statement.

Question 16

Wal-Mart uses an advanced information system that continually updates inventory records and sales forecasts based on point-of-sale computerized information.This is an example of IT utilization in ________.

Accepted Answer

The use of an information system to update inventory records and sales forecasts is an example of IT utilization in supply chain management. It allows for better tracking and management of inventory levels and helps to improve overall efficiency in the supply chain.

Question 17

ABC Auto Detailing allows its customers to choose the services they are interested in receiving by moving them along to each point in the service delivery that best meets their needs.ABC is utilizing ________ technology.

Accepted Answer

The answer of ABC Auto Detailing allows its customers to...

Question 18

The process of ________ takes used items apart and rebuilds them as products to be used again to save costs.

Accepted Answer

Remanufacturing involves taking used items apart and rebuilding them into products to be used again. This process saves costs and resources by eliminating the need to manufacture new products from scratch.

Question 19

In ________ technology,a client is passed from point to point for various aspects of service delivery.

Accepted Answer

Long-linked technology involves a sequential process where a client or product is passed from one point to another for different stages of service or production.

Question 20

Which of the following is true about value creation?

Accepted Answer

Value creation occurs when the result of a work task or activity makes a product or service worth more in terms of potential customer appeal than at the start. This means that the value of the product or service is increased through the work that is done, making it more appealing to potential customers.

Quiz 19: Operations and Services Management