You get a call from a telemarketer at dinner trying to sell life insurance. This is an example of a customer-__________ CRM application and ____________.
A) facing; inbound teleservice
B) facing; outbound telesales
C) touching; inbound teleservice
D) touching; outbound telesales

Question

Quizplus · Accepted Answer

This scenario is an example of a customer-facing CRM application because it directly involves interaction with the customer. It is considered outbound telesales since the company initiates the call to the customer to sell a product, in this case, life insurance.

You Get a Call from a Telemarketer at Dinner Trying