A customer physically enters a store and interacts with an employee. This is an example of a _____.
A) touch point
B) point of presence
C) market entry point
D) channel point
Correct Answer:
Verified
Q1: _ examines customer data for designing and
Q4: Which of the following is NOT a
Q5: _ is a CRM system that is
Q6: _ includes those areas where customers directly
Q7: Customer relationship management is important for all
Q9: The optimal result of an organization's CRM
Q9: Which of the following statements about customer
Q10: Today, many companies are using persuasive technologies
Q11: Up-selling is the practice of marketing additional
Q11: _ is the component of an operational
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents