Question 1

Productivity is the quantitative measure of the efficiency with which inputs are transformed into outputs.

Accepted Answer

Productivity is indeed the quantitative measure of efficiency in transforming inputs into outputs.

Question 2

In the operations management world, self-managers take charge of their destiny.

Accepted Answer

Self-managers in operations management take responsibility for their own success and are proactive in managing their tasks and achieving their goals.

Question 3

Only product manufacturers need to concern themselves with the essentials of operations management.

Accepted Answer

Operations management is not limited to product manufacturing but is relevant to any organization that produces goods or services. Service industries such as healthcare, hospitality, and transportation also require operations management for efficient and effective delivery of services.

Question 4

All top executives approach the challenges of productivity, quality, speed, and customer service in very uniform and consistent ways.

Accepted Answer

All top executives may approach these challenges differently based on their personal leadership styles, organizational culture, and industry-specific factors.

Question 5

Productivity is not essential to achieving a competitive advantage.

Accepted Answer

Productivity is a key factor in achieving a competitive advantage as it allows a company to produce more goods or services efficiently, reduce costs, and ultimately offer better products at lower prices than its competitors. This can lead to increased market share and profitability, making productivity essential for a company's success.

Question 6

Typical productivity obstacles might be procrastination and poor communications.

Accepted Answer

Procrastination and poor communications are commonly identified as obstacles to productivity in the workplace.

Question 7

In one way or another, all organizations must master the challenges of operations management.

Accepted Answer

Operations management is essential for all organizations, regardless of their size, industry or type. It involves planning, organizing, coordinating and controlling the resources (both human and material) needed to produce goods or services. Therefore, all organizations must master the challenges of operations management in order to achieve their goals and objectives.

Question 8

Being flexible and staying flexible is a sound piece of advice to give a team worker.

Accepted Answer

Being flexible allows a team worker to adapt to changing circumstances, take on different tasks, and work with different people. Staying flexible means being open to new ideas and approaches, which can lead to better team dynamics and improved results.

Question 9

To achieve success in the operations management field, self-management is not one of the essential skills for career success.

Accepted Answer

Self-management is an essential skill for career success in the operations management field as it involves planning, organizing, coordinating, and controlling various business operations. This requires individuals to effectively manage their time, prioritize tasks, and stay organized to ensure the smooth functioning of operations.

Question 10

Typical operations management decisions include resource acquisition, inventories, facilities, and product quality.

Accepted Answer

Operations management decisions involve a variety of areas, including acquiring resources (such as labor and materials), managing inventories, designing and maintaining facilities, and ensuring product quality.

Question 11

An important career success lesson is "There is no substitute for high performance."

Accepted Answer

High performance is a key factor in career success. Consistently delivering quality work, meeting or exceeding targets, and demonstrating a strong work ethic often leads to promotions, recognition, and increased opportunities. While other factors such as networking and communication skills are important, ultimately it is a track record of high performance that sets individuals apart in their careers.

Question 12

All top executives focus on moving services and products into the hands of customers in ways that create loyalty and profits.

Accepted Answer

This statement is true as the primary goal of top executives is to ensure customer satisfaction, loyalty, and profitability for the company.

Question 13

To have a successful career one must keep focus and build talent in your team workers.

Accepted Answer

To achieve success in any career, one needs to stay focused on their goals and develop the talent of their team workers. This not only improves the overall productivity and efficiency of the team but also helps in achieving long-term success.

Question 14

As a general statement, self-management is the ability to understand yourself individually and in the social context.

Accepted Answer

Self-management involves recognizing and regulating one's emotions, behaviors, and thoughts, as well as understanding how these factors impact one's interactions with others in social situations.

Question 15

According to consultant Steve Covey, behaving like an entrepreneur will help to move your career forward since it is essential to self-management.

Accepted Answer

Steve Covey believes that adopting an entrepreneurial mindset, including taking initiative, being proactive, and taking ownership of one's career, is crucial for effective self-management and advancing one's career.

Question 16

"Productivity" and "competitive advantage" are core issues in operations and services management.

Accepted Answer

Productivity and competitive advantage are considered essential concepts in the field of operations and services management, as they play a critical role in determining the success and efficiency of organizations.

Question 17

Lost productivity is never a drain on organizational competitiveness.

Accepted Answer

Lost productivity means that less work is being done, leading to a decrease in efficiency and competitiveness. Therefore, lost productivity is a drain on organizational competitiveness.

Question 18

Today's managers are learning to operate in a world that places a premium on productivity, technology utilization, quality, customer services, and speed.

Accepted Answer

This statement accurately reflects the challenges and priorities facing managers in today's business environment.

Question 19

Managing productive systems that transform resources into finished products, goods, and services for customers is called operations management.

Accepted Answer

Operations management is the management of the processes, people, and technology involved in transforming resources into finished products, goods, and services for customers.

Question 20

Operating efficiencies that increase productivity are a way to increase competitive advantage.

Accepted Answer

Operating efficiencies refer to ways in which businesses streamline their operations to improve productivity and reduce waste. By doing so, they can offer more competitive prices, faster delivery times or better quality products or services, giving them an advantage over their competitors.

Quiz 19: Operations and Services Management