The goal of process reengineering is to focus attention on all of the following EXCEPT:
A)Improving customer satisfaction.
B)Improving work performance.
C)Breaking people and mindsets away from habits.
D)Eliminating preoccupation with past accomplishments.
E)Continuing the existing ways of doing things.

Question

Quizplus · Accepted Answer

The goal of process reengineering is to move away from existing ways of doing things and to challenge the status quo in order to make significant improvements in performance and customer satisfaction. Therefore, the choice that does not fit the goal of process reengineering is E ("Continuing the existing ways of doing things").

The Goal of Process Reengineering Is to Focus Attention on All