Companies that have an) _______________ mindset use customer feedback to fix or address any problems there might be with the product/service.
A)statistical quality
B)ISO certification
C)six sigma
D)total quality management
E)outgrowth

Question

Companies that have an)  _______________ mindset use customer feedback to fix or address any problems there might be with the product/service.
A)statistical quality
B)ISO certification
C)six sigma
D)total quality management
E)outgrowth

Quizplus · Accepted Answer

Total Quality Management (TQM) is a management philosophy focused on continuous improvement in all aspects of an organization. This includes using customer feedback to identify areas for improvement in the product or service. TQM emphasizes the importance of meeting customer needs and exceeding their expectations, which can only be achieved through effective use of customer feedback.

Companies That Have An) _______________ Mindset Use Customer Feedback