According to the text, there are no clear strategies for dealing with out-group members.
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Q3: According to expectancy theory, the first step
Q4: Empowering others to act allows out-group members
Q5: Empathy is a special kind of listening
Q7: By their nature, out-group members are avoiding,
Q9: Out-group members have a positive impact on
Q12: Listening requires that the leader set aside
Q13: The presence of out-groups is a relatively
Q47: Leader-member exchange theory states leaders should avoid
Q58: Paraphrasing involves serving as a sounding board
Q60: Out-groups form when people disagree with the
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