Companies use CRM systems to recreate the intimate personal relationship that once existed between them and their customers.

Question

Quizplus · Accepted Answer

CRM systems are designed to help companies manage and improve their relationships with customers by providing centralized data, tracking interactions, and enabling personalized communication. The goal is to create a seamless and personalized customer experience, similar to the intimacy of a personal relationship.

Companies Use CRM Systems to Recreate the Intimate Personal Relationship