_____ creates statistical models of customer behavior and the value of customer relationships over time.
A) CRM
B) Analytical CRM
C) Operational CRM
D) Collaborative CRM
E) Transactional CRM

Question

Quizplus · Accepted Answer

Analytical CRM creates statistical models of customer behavior and the value of customer relationships over time, based on data analysis. The other types of CRM focus more on the operational or collaborative aspects of managing customer relationships.

_____ Creates Statistical Models of Customer Behavior and the Value