Which of the follow statements is false about customer interaction centers (CIC)?
A) A call center is an example of a CIC.
B) A Help Desk is an example of a CIC.
C) In outboard telesales the sales person contacts the customer.
D) In inboard telesales the customer calls the CIC.
E) Live chat provides an advantage over telephone conversations.

Question

Quizplus · Accepted Answer

In inboard telesales, it is actually the customer who initiates contact with the company, not the CIC calling the customer. The correct term for this is "inbound telesales."

Which of the Follow Statements Is False About Customer Interaction