Which of the following is true about good-news and neutral messages?
A) These messages should use the indirect approach.
B) These messages should use the we-viewpoint instead of the you-viewpoint.
C) These messages can open with a brief orienting phrase or clause.
D) These messages avoid the linear order of organizing information.
E) These messages are best received when written in a roundabout manner.

Question

Quizplus · Accepted Answer

Good-news and neutral messages can open with a brief orienting phrase or clause to provide context and capture the reader's attention. Option A is incorrect because these messages should use the direct approach. Option B is incorrect because the you-viewpoint should be used in these messages to show the reader how the message benefits them. Option D is incorrect because these messages should follow a logical and linear organization of information. Option E is incorrect because these messages should be clear and concise.

Which of the Following Is True About Good-News and Neutral