Which of the following is the first step when making a general plan for negative announcements?
A) To help solve the problem that the news may have created for the reader
B) To present the justification material
C) To use appropriate goodwill talk
D) To use a buffer that sets up justification for the bad news
E) To give bad news positively but clearly

Question

Quizplus · Accepted Answer

The first step when making a general plan for negative announcements is to use a buffer that sets up justification for the bad news. A buffer is a statement that is used to ease the reader into the negative announcement and provide context or explanation for it. It can also help to soften the blow and make the reader more receptive to the bad news that follows. Once a buffer has been established, then the other steps such as presenting justification material, using appropriate goodwill talk, and giving bad news positively but clearly can be implemented.

Which of the Following Is the First Step When Making