Which of the following is true of writing negative announcements that maintain goodwill?
A) Bad news should be given directly to prevent surprising or angering readers.
B) Bad news should be stated positively but clearly.
C) The negative announcement should not start with a buffer.
D) Readers should not be offered any alternative solutions.
E) Readers should not be given any justification for the negative announcement.

Question

Quizplus · Accepted Answer

When writing negative announcements, it is important to maintain goodwill with the reader. Bad news should be stated positively but clearly, without using a buffer that may come across as insincere. It is also helpful to offer alternative solutions or options to mitigate the negative impact of the announcement. Providing justification for the decision can also help the reader understand the reasoning behind the negative announcement. However, bad news should still be delivered directly, without sugarcoating or avoiding the main point. Therefore, the best choice is B.

Which of the Following Is True of Writing Negative Announcements