Which of the following is not to be followed while making a general plan while making an adjustment refusal?
A) Begin with words that are on subject, are neutral about the decision, and set up your strategy.
B) Present the strategy that explains or justifies, being factual and positive.
C) Directly inform the reader of their mistakes that led to the refusal.
D) Maintain a tone that is positive, forward-looking, with friendly words.
E) Refuse clearly and positively, perhaps including a counterproposal.

Question

Quizplus · Accepted Answer

Directly informing the reader of their mistakes that led to the refusal can be seen as confrontational and may negatively impact the relationship with the reader. It is important to maintain a professional and positive tone even while refusing an adjustment request.

Which of the Following Is Not to Be Followed While