Which of the following is best when describing your problem in an indirect claim message?
A) The words describing the problem should express disinterest in a continued relationship.
B) The words describing the problem should make the reader realize his or her mistake.
C) The words describing the problem should be blunt.
D) The words describing the problem should be courteous yet firm.
E) The words describing the problem should be focused on feelings rather than mere facts.

Question

Quizplus · Accepted Answer

Choosing courteous yet firm words is important in an indirect claim message as it shows professionalism and respect for the reader. The message should still convey the problem clearly and make the reader aware of it, but in a tactful manner. It's important to maintain a positive relationship with the reader, even if there is an issue that needs to be addressed.

Which of the Following Is Best When Describing Your Problem