Question 1

Your text argues for which of the following as the best model of performance management?

Accepted Answer

The text argues for incorporating judgment and coaching in the performance review as the best model of performance management. The article highlights the limitations of traditional performance appraisals and suggests that a more continuous and collaborative approach, which focuses on ongoing feedback, coaching and development is more effective. This emphasizes the need for incorporating judgment and coaching in the review process.

Question 2

The combination of peer,subordinate,and self-review is referred to as ________.

Accepted Answer

The answer of The combination of peer,subordinate,and self-review is referred...

Question 3

Catina is designing an assessment and performance managing program for her company's HR department.To manage employee performance most effectively,Catina should:

Accepted Answer

To effectively manage employee performance, Catina should stress the importance of regular day-to-day interactions between managers and employees in addition to face-to-face interviews. This allows for ongoing feedback and guidance, instead of waiting for the annual performance appraisal. Mandating appraisals every three years (option A) is not frequent enough to provide timely feedback and improve performance. Prohibiting discussions of evaluations and compensation during the same meeting (option B) may not be practical or necessary in all situations. Measuring performance solely in terms of annual productivity (option D) does not consider other important factors such as teamwork, communication skills, and professional development.

Question 4

A type of training that presents supervisors with fictitious examples of worker performance,asks the supervisor to evaluate the workers in the examples,and then tells them what their ratings should have been is referred to as ________.

Accepted Answer

The answer of A type of training that presents supervisors...

Question 5

What are the advantages and disadvantages of using trait,behavioral,and outcome data to measure employee performance? In your answer,discuss the level of legal defense that each method provides.

Accepted Answer

The answer of What are the advantages and disadvantages of...

Question 6

How do factors such as the influence of liking,organizational politics,and employment laws affect the performance appraisal process? What can firms do to address these issues?

Accepted Answer

The answer of How do factors such as the influence...

Question 7

In most U.S.organizations,an employee's performance appraisal interview and salary review are conducted in the same meeting.Research shows that tying these two events together results in:

Accepted Answer

The answer of In most U.S.organizations,an employee's performance appraisal interview...

Question 8

The tendency of managers to blame workers for poor performance and for workers to blame external factors is known as:

Accepted Answer

The tendency of managers to blame workers for poor performance and for workers to blame external factors is known as actor/observer bias. This is the tendency to attribute one's own behavior to situational factors while attributing the behavior of others to their personality or disposition. The other options (halo effect, 360 degree feedback, and central tendency error) are not relevant to this scenario.

Question 9

All of the following are characteristics of supervisors who manage performance effectively EXCEPT:

Accepted Answer

Effective supervisors do not solve problems for employees, but rather focus on helping employees identify the underlying causes of their performance issues and develop a plan to address them. Effective supervisors also direct communication at performance and work with employees to develop action plans.

Question 10

Which of the following is a "microskill" that managers should use in employee appraisal interviews?

Accepted Answer

Paraphrasing employees' responses is a microskill that demonstrates active listening and ensures that both parties are on the same page. Using only open questions may not provide enough structure for the conversation. Discussing personal matters with employees is inappropriate, and maintaining a distinct manager/subordinate atmosphere may create a barrier to effective communication.

Question 11

How do rater errors and personal emotions affect the performance appraisal process? How can firms manage the impact of both?

Accepted Answer

The answer of How do rater errors and personal emotions...

Question 12

________ is the degree to which the performance ratings given by various supervisors in an organization are similar.

Accepted Answer

The answer of ________ is the degree to which the...

Question 13

Performance diaries typically improve the accuracy of performance appraisals but cannot be used in court to justify the appraisal process.

Accepted Answer

Performance diaries, when properly maintained, can serve as documented evidence of an employee's performance over time, potentially supporting the appraisal process in legal contexts if the need arises.

Question 14

Those who manage employee performance effectively share some common management characteristics,such as:

Accepted Answer

The ability to explore the causes of performance problems is an essential characteristic for effectively managing employee performance. By identifying the root cause of performance issues, managers can address underlying problems and take corrective action that is likely to lead to long-term improvements in employee performance. While the other characteristics listed here are also important, they are not necessarily shared by all managers who are effective at managing employee performance.

Question 15

Maximizing benefits over costs is the primary goal of rational performance appraisal.

Accepted Answer

The primary goal of rational performance appraisal is to assess and improve employee performance, identify development needs, and support decisions related to promotions, compensations, and terminations, rather than simply maximizing benefits over costs.

Question 16

Group performance appraisals are becoming more important in the U.S.business community,since teams are increasingly common in the workplace.As a manager,how would you appraise a team and its members in order to improve performance?

Accepted Answer

The answer of Group performance appraisals are becoming more important...

Question 17

An error in performance appraisals that reflects consistent biases on the part of the rater is referred to as ________.

Accepted Answer

The answer of An error in performance appraisals that reflects...

Question 18

In team environments,experts recommend eliminating individual performance evaluation to avoid creating rivalries within teams.

Accepted Answer

Experts often recommend balancing individual performance evaluations with team evaluations to ensure accountability and motivate individual contributions while fostering teamwork and collaboration, rather than eliminating individual evaluations altogether.

Question 19

Rational and political perspectives on performance appraisal differ in that the rational approach seeks as clear a definition of worker performance as possible,while the political perspective seeks ambiguity.

Accepted Answer

This statement is true. The rational perspective values clear and specific performance criteria in order to make objective evaluations, while the political perspective may prefer ambiguity in order to allow for subjective interpretations and potential maneuvering.

Question 20

Brito vs.Zia established that performance appraisals must meet all the legal requirements regarding tests in organizations.

Accepted Answer

Brito vs.Zia was a court case that established the legal requirements for performance appraisals in organizations. These requirements include ensuring that the appraisals do not violate any laws regarding discrimination or other protected characteristics, and that they are valid and reliable measures of job performance. Therefore, performance appraisals must meet all of these legal requirements in order to be considered valid and effective.

Quiz 7: Appraising and Managing Performance