Reservation Specialists are able to speed up their turnaround time with customers by suggesting that customers put their questions/complaints in writing.This results in the specialists beating their productivity "numbers," but has buried the correspondence specialists in paperwork,destroying their productivity.This is an example of the team-based compensation plan drawback of:
A) the difficulties of identifying meaningful groups.
B) the social pressure to limit performance.
C) the free-riding effect.
D) intergroup competition.

Question

Quizplus · Accepted Answer

This scenario illustrates intergroup competition, where actions taken by one group (Reservation Specialists) to enhance their productivity negatively impact another group (correspondence specialists), leading to overall inefficiency or conflict within the organization.

Reservation Specialists Are Able to Speed Up Their Turnaround Time