A dimension of service quality includes
A) making it easy and enjoyable for customers to experience a service.
B) occasionally meeting the needs of customers.
C) establishing short-term relationships.
D) giving customers what they want when the company wants.
E) measuring product performance.

Question

Quizplus · Accepted Answer

One of the dimensions of service quality is providing an easy and enjoyable experience for customers. This includes factors such as accessibility, responsiveness, and empathy towards customers. The other options are not accurate dimensions of service quality.

A Dimension of Service Quality Includes