Question 1

Ethical standards and laws frequently __________ technological innovation.

Accepted Answer

Technological innovation is progressing rapidly, and ethical standards and laws often struggle to keep up with the speed of change. This tends to lead to a lag, where regulations and ethical considerations may fall behind what is happening in the technological world.

Question 2

Only a few purely online e-tailers went bankrupt in the dot-com era because of problems with cash flow,customer acquisition,order fulfillment,and demand forecasting.

Accepted Answer

This statement is false. Many purely online e-tailers went bankrupt in the dot-com era due to a variety of issues, including those mentioned in the statement (cash flow, customer acquisition, order fulfillment, and demand forecasting) as well as competition, high burn rates, and unsustainable business models.

Question 3

By using B2B,organizations can restructure their supply chains and partner relationships.

Accepted Answer

B2B (business-to-business) enables organizations to connect with partners and suppliers, streamline communication, and optimize supply chain efficiency. This can result in a restructure of supply chains and partnerships to better meet the needs of the organization and its customers.

Question 4

Unlike brick-and-mortar merchants,all e-commerce merchants need to be PCI DSS compliant to accept,hold,process,or exchange credit cardholder information of the major credit cards.

Accepted Answer

The answer of Unlike brick-and-mortar merchants,all e-commerce merchants need to...

Question 5

Local governments implemented a public cloud,private cloud,regional cloud,government-operated cloud,or a cloud operated by a vendor despite the higher costs of cloud computing solutions.

Accepted Answer

The answer of Local governments implemented a public cloud,private cloud,regional...

Question 6

In the sell-side marketplace model,organizations sell their products or services to other organizations from their own private e-marketplace or from a third-party site.

Accepted Answer

In the sell-side marketplace model, organizations sell their products or services to other organizations from their own private e-marketplace or from a third-party site.

Question 7

In B2C,the sellers are organizations,and the buyers are individuals.B2C is also called e-tailing.

Accepted Answer

B2C stands for Business-to-Consumer, where businesses sell their products or services directly to individual consumers. Hence, the sellers are organizations, and the buyers are individuals. B2C is also commonly known as e-tailing, which refers to the sale of products/services through electronic means such as the internet.

Question 8

Early on,managers at Amazon.com recognized the importance of order fulfillment and made minor investments in building physical warehouses designed for shipping small packages to customers.

Accepted Answer

Amazon made significant investments in building a robust network of fulfillment centers to efficiently handle and ship customer orders, not just minor investments.

Question 9

Hosting an e-business Web site on a third-party's server is done if the company lacks infrastructure to host it themselves,does not have the IT expertise to manage it,or needs scalability.

Accepted Answer

Hosting an e-business Web site on a third-party's server is a common solution for companies that lack the necessary infrastructure, IT expertise or need scalability. It allows them to focus on their core business activities while leaving the technical aspects of hosting, managing and securing the website to a third-party service provider.

Question 10

Sellers that are click-and-mortar companies,such as Levi's or GM,face channel conflict with their regular distributors when they circumvent those distributors by selling online directly to customers.

Accepted Answer

Click-and-mortar companies that sell online directly to customers can cause channel conflict with their regular distributors as they are bypassing them and selling directly to the end customer. This can result in distributors feeling undercut or marginalized, leading to tension and conflict in the channel.

Question 11

Hong Kong and Shanghai Bank developed a special system called HSBCnet to provide online banking in 60 countries.Using this system,the bank rapidly became a major international bank without developing an extensive new branch network.

Accepted Answer

The statement is true. HSBC developed HSBCnet to provide online banking in multiple countries and expanded its reach without having to build a larger physical branch network.

Question 12

The legal and ethical issues related to e-commerce include all of the following except:

Accepted Answer

PCI (Payment Card Industry) is a security standard for handling credit and debit card information in e-commerce, thus it is a relevant legal and ethical issue. Fraud, web tracking, and privacy are all commonly discussed legal and ethical issues in e-commerce.

Question 13

One of the problems with direct mail advertising is that advertisers knew very little about the recipients.The problem is solved by using Internet-based interactive marketing.

Accepted Answer

Internet-based interactive marketing allows advertisers to gather detailed data about users' preferences, behaviors, and demographics, enabling more targeted and personalized advertising compared to traditional direct mail.

Question 14

Payments are an integral part of doing business in both traditional and online business.Traditional payment systems are effective for e-commerce,especially for B2B.

Accepted Answer

Traditional payment systems may not be as effective for e-commerce, especially for B2B, due to the need for faster, more secure, and often digital transactions that traditional systems may not support efficiently.

Question 15

__________ are the principal resources used to track visitors' Web activities and from which e-businesses draw information about how visitors use a site.

Accepted Answer

The answer of __________ are the principal resources used to...

Question 16

Privacy Guardian,MyPrivacy,and Tracks Eraser Pro are examples of software that can protect users' online privacy by erasing _____.

Accepted Answer

Privacy Guardian, MyPrivacy, and Tracks Eraser Pro can erase all options mentioned in the choices A, B, and C, which means they can erase the browser's cache, surfing histories, and cookies, providing complete online privacy protection.

Question 17

The online explosion has given today's consumers less control over where and how they interact with a business or a brand through a mix of online channels and media.

Accepted Answer

The online explosion has actually given consumers more control over where and how they interact with businesses or brands, as they can choose from a variety of online channels and media.

Question 18

Order fulfillment includes providing customers with what they ordered and doing it on time,and providing all customer services,such as instructions,exchanges,and returns.

Accepted Answer

Order fulfillment includes providing customers with their orders and ensuring timely delivery, as well as providing them with all necessary customer services such as instructions, exchanges, and returns.

Question 19

Web sites need to be hosted on large capacity servers that are capable of supporting the volume of requests for access,or traffic.

Accepted Answer

Websites need to be hosted on servers that are capable of handling the traffic they receive. If the server cannot handle the volume of requests, users may experience slow page loading times or even downtime, which can negatively impact the website's success.

Question 20

Car insurance companies,manufacturers,and airlines are able to sell their products and services directly to customers via B2C sites and eliminate agents and retailers.This phenomenon is referred to as __________.

Accepted Answer

Disintermediation refers to the removal of intermediaries or middlemen from the supply chain, such as agents and retailers being eliminated in the example given in the question, allowing companies to sell directly to customers.

Quiz 6: E-Business and E-Commerce