Question 1

Effective __________ are critical to an organization's financial performance because fraud is easy to commit and hard to detect.
A)financial statement systems
B)auditing information systems
C)consolidated systems
D)compliance systems

Accepted Answer

Auditing information systems are critical to an organization's financial performance because they help in detecting and preventing fraud. Financial statement systems help in preparing financial reports, consolidated systems help in combining financial information from different sources, and compliance systems help in ensuring that an organization is complying with rules and regulations. However, none of these systems specifically address the issue of fraud detection and prevention, which makes auditing information systems the best choice for this question.

Question 2

__________ at virtual worlds and social networking sites is very popular.It is done at most major sites,such as LinkedIn,MySpace,Facebook,Craigslist,and Second Life.
A)Risk management
B)Distribution
C)Recruitment
D)Forecasting

Accepted Answer

The sentence discusses the popularity of a particular activity at virtual worlds and social networking sites. This activity is followed by the phrase "such as LinkedIn, MySpace, Facebook, Craigslist, and Second Life," which implies that these are platforms where the activity takes place. The only option that fits this description is recruitment, which refers to the process of finding and hiring new employees or members. Therefore, the most appropriate choice is C) Recruitment.

Question 3

A leading sales automation software is __________,which is especially helpful to small businesses,enabling them to rapidly increase sales and growth.
A)Speedpass.com
B)SoftwarePlus
C)PriceMaster Plus
D)Salesforce.com

Accepted Answer

Salesforce.com is a leading sales automation software that is especially helpful to small businesses, enabling them to rapidly increase sales and growth.

Question 4

__________ tells organizations what funds they need and when,and how they will acquire them.
A)Billing
B)Credit management
C)Cash flow projection
D)Demand forecasting

Accepted Answer

Cash flow projection helps organizations to estimate the inflow and outflow of cash over a specific period, which enables them to identify if they will have enough funds to meet operational expenses and whether they will need to acquire more funds through loans or investments. Billing refers to the process of generating invoices or bills for goods or services provided, Credit management is the process of assessing and managing credit risk associated with customers and suppliers, and demand forecasting is an estimation of future demand for a product or service.

Question 5

The best-known part of financial planning is the __________,which allocates the financial resources of an organization among participants,activities,and projects.
A)annual budget
B)income statement
C)balance sheet
D)owners equity

Accepted Answer

The annual budget is the best-known part of financial planning as it involves allocating financial resources among different activities, projects, and participants. It is a crucial tool for organizations to plan their expenditures and ensure that they are following their financial goals and objectives. The income statement and balance sheet are important financial statements, but they do not involve allocating resources like a budget does. Owner's equity is a component of the balance sheet and does not relate to financial planning directly.

Question 6

Hewlett-Packard's U.S.Field Services Operations (USFO)Group has developed a paperless wage review system.The Web-based system uses __________ to manage quarterly reviews of HP's 15,000 employees.
A)analytics
B)intelligent agents
C)portals
D)XBRL

Accepted Answer

Based on the given information, intelligent agents are the most likely technology used in the paperless wage review system. Intelligent agents are software programs that can perform tasks and make decisions on behalf of a user. In this case, the system likely uses intelligent agents to manage and automate the process of conducting quarterly employee reviews. Analytics (A) and portals (C) are not necessarily required for this specific task, and XBRL (D) is a data format used for financial reporting, not personnel management.

Question 7

Training activities that are part of HRM may involve __________ issues in recruiting and selecting employees and in evaluating performance,in part because these activities make use of private confidential information.
A)strategic
B)operational
C)ethical
D)budget

Accepted Answer

Ethical issues may arise in the recruitment and selection process as well as in performance evaluations due to the use of confidential information. HR professionals must ensure that they handle this information with integrity and maintain privacy. A and B may also be relevant in HR training activities, but specific attention to ethical considerations is necessary. Budget issues may be a factor, but are not directly related to the recruitment, selection, and performance evaluation processes.

Question 8

Inaccurate __________ is the number-one reason why many small businesses go bankrupt.
A)billing
B)credit management
C)cash flow projection
D)demand forecasting

Accepted Answer

Inaccurate cash flow projection is often the primary reason small businesses face bankruptcy, as it leads to insufficient funds to cover expenses and manage operations effectively.

Question 9

__________ is a field that deals with policies,procedures,compliance requirements,and acquiring and keeping people in organizations.
A)Accounting
B)Human resources
C)Marketing
D)Management

Accepted Answer

Human resources specifically deals with policies, procedures, compliance requirements, and acquiring and keeping people in organizations. Accounting focuses on financial transactions, marketing focuses on promoting and selling products or services, and management encompasses overseeing and directing the overall functioning of an organization.

Question 10

__________ is a programming language and an international standard for electronic transmission of business and financial information.It helps generate cleaner data,including written explanations and supporting notes.
A)SEC
B)FDIC
C)Excel
D)XBRL

Accepted Answer

XBRL (eXtensible Business Reporting Language) is a programming language and international standard for electronic transmission of business and financial information. It facilitates the generation of cleaner data by including written explanations and supporting notes. SEC (choices A) is the Securities and Exchange Commission, a government agency responsible for enforcing federal securities laws, while FDIC (choice B) is the Federal Deposit Insurance Corporation, a US government agency providing deposit insurance to depositors in US banks. Excel (choice C) is a spreadsheet software used for organizing, analyzing, and manipulating data.

Question 11

Sales volumes of products and services are largely determined by __________,which is also a major determinant of profit.
A)price
B)advertising
C)customer service
D)e-commerce

Accepted Answer

Price is a major factor in determining sales volumes because customers often base their purchasing decisions on the price of a product or service. The price point can affect the perceived value of the product and also influence its market demand. Additionally, price is a major determinant of profit as it directly impacts revenue and expenses.

Question 12

Providing flexibility in selecting benefits is viewed as a competitive advantage in large organizations.Employees can self-register for specific benefits using menus from a __________ or __________.
A)corporate portal;voice technology
B)blog;wiki
C)social network;extranet
D)All of the above

Accepted Answer

Corporate portals and voice technology are the most common and effective methods for employees to self-register for benefits. Social networks and extranets may not have the necessary security measures in place to protect sensitive personal data. Blogs and wikis are not typically used for benefits enrollment.

Question 13

The Exxon Mobil Speedpass allows customers to fill their tanks by waving a token,embedded with an RFID device,at a gas-pump sensor.This is an example of __________.
A)data-driven marketing
B)a distribution channel
C)inventory control
D)a marketing channel

Accepted Answer

The answer of The Exxon Mobil Speedpass allows customers to...

Question 14

Bernie Madoff committed a record-setting fraud scheme for many years __________ was passed to prevent financial fraud.
A)before the Foreign Corrupt Practices Act
B)before the Sarbanes-Oxley Act
C)after the Sarbanes-Oxley Act
D)after the Patriots Act

Accepted Answer

The answer of Bernie Madoff committed a record-setting fraud scheme...

Question 15

Improved relationships with employees result in better retention and higher productivity.Therefore,companies invest in __________,which includes self-services such as tracking personal information and online training.
A)benefits management
B)employee relationship management
C)budgeting management
D)intelligent agents

Accepted Answer

The phrase "employee relationship management" directly relates to the first sentence, which discusses how improving relationships with employees leads to better retention and productivity. The other answer choices (benefits management, budgeting management, intelligent agents) do not directly relate to this topic.

Question 16

Marketing channel systems consist of each of the following systems except:
A)market intelligence
B)target marketing
C)sales
D)project

Accepted Answer

Marketing channel systems typically refer to the set of intermediaries and activities involved in getting a product or service from the manufacturer to the customer. Market intelligence, target marketing, and sales are all components of marketing channel systems since they involve understanding the market, identifying and targeting customers, and promoting and selling products. Project management, on the other hand, is not typically considered a part of marketing channel systems since it involves the process of planning, executing, and closing out specific projects, rather than the ongoing distribution and promotion of products or services.

Question 17

__________ is the process of identifying the financing of assets,including software,that need to be acquired or developed;and comparing alternatives.
A)NPV
B)Capital budgeting
C)ROI
D)General ledger

Accepted Answer

The process described is capital budgeting, which involves identifying the financing of assets and comparing alternatives. NPV and ROI are methods used within capital budgeting, but they do not encompass the entire process. General ledger refers to the record-keeping system for financial transactions and does not apply to identifying financing for assets.

Question 18

The major purpose of __________ is to protect and defend the accuracy and condition of the financial health of an organization.
A)auditing
B)budgeting
C)financial planning
D)ratio analysis

Accepted Answer

Auditing is the process of reviewing an organization's financial records to ensure accuracy and detect any errors or fraud. This is done to protect and defend the financial health of the organization. Budgeting, financial planning, and ratio analysis are all important financial processes, but they are not specifically focused on protecting and defending the accuracy and condition of the financial health of an organization.

Question 19

Which is not one of the benefits of using budgeting software?
A)Reduce the time and effort involved in the budget process.
B)Make planning an ongoing continuous process.
C)Evaluate buy-versus-lease options
D)Automatically monitor exceptions for patterns and trends.

Accepted Answer

Evaluating buy-versus-lease options is not a typical benefit of using budgeting software. The other options listed are commonly cited benefits of budgeting software.

Question 20

Marketing ISs consist of __________ to gather,sort,analyze,evaluate,and distribute relevant,timely,complete,and accurate data for use by marketing decision makers to improve planning,implementation,and control.
A)software and hardware
B)procedures and policies
C)people,equipment,and procedures
D)channels

Accepted Answer

Marketing ISs consist of people (such as marketing researchers and analysts), equipment (such as computers and software), and procedures (such as data collection and analysis methods) that work together to gather, sort, analyze, evaluate, and distribute data for marketing decision making. While hardware and software are necessary components of marketing ISs, they alone cannot provide relevant and accurate data without skilled people and effective procedures. Procedures and policies are also important components, but are included within the broader category of procedures. Channels, while important for marketing communication, do not directly relate to the gathering and use of data.

Quiz 9: Operational Planning and Control Systems

Effective __________ are critical to an organization's financial performance because fraud is easy to commit and hard to detect.

__________ at virtual worlds and social networking sites is very popular.It is done at most major sites,such as LinkedIn,MySpace,Facebook,Craigslist,and Second Life.

A leading sales automation software is __________,which is especially helpful to small businesses,enabling them to rapidly increase sales and growth.

__________ tells organizations what funds they need and when,and how they will acquire them.

The best-known part of financial planning is the __________,which allocates the financial resources of an organization among participants,activities,and projects.

Hewlett-Packard's U.S.Field Services Operations (USFO) Group has developed a paperless wage review system.The Web-based system uses __________ to manage quarterly reviews of HP's 15,000 employees.

Training activities that are part of HRM may involve __________ issues in recruiting and selecting employees and in evaluating performance,in part because these activities make use of private confidential information.

Inaccurate __________ is the number-one reason why many small businesses go bankrupt.

__________ is a field that deals with policies,procedures,compliance requirements,and acquiring and keeping people in organizations.

__________ is a programming language and an international standard for electronic transmission of business and financial information.It helps generate cleaner data,including written explanations and supporting notes.

Sales volumes of products and services are largely determined by __________,which is also a major determinant of profit.

Providing flexibility in selecting benefits is viewed as a competitive advantage in large organizations.Employees can self-register for specific benefits using menus from a or .

The Exxon Mobil Speedpass allows customers to fill their tanks by waving a token,embedded with an RFID device,at a gas-pump sensor.This is an example of __________.

Bernie Madoff committed a record-setting fraud scheme for many years __________ was passed to prevent financial fraud.

Improved relationships with employees result in better retention and higher productivity.Therefore,companies invest in __________,which includes self-services such as tracking personal information and online training.

Marketing channel systems consist of each of the following systems except:

__________ is the process of identifying the financing of assets,including software,that need to be acquired or developed;and comparing alternatives.

The major purpose of __________ is to protect and defend the accuracy and condition of the financial health of an organization.

Which is not one of the benefits of using budgeting software?

Marketing ISs consist of __________ to gather,sort,analyze,evaluate,and distribute relevant,timely,complete,and accurate data for use by marketing decision makers to improve planning,implementation,and control.