Which of the following processes defines periodic formal reviews between the outsourcing company and its service provider and explicit escalation procedures in the event of a disagreement?
A)A service-level agreement
B)Smart sourcing
C)Governance process
D)A research and analysis process

Question

Quizplus · Accepted Answer

The process described here is part of the governance process, which includes periodic formal reviews and escalation procedures to ensure that the outsourcing relationship runs smoothly and effectively. A service-level agreement (SLA) is a specific document that outlines the expectations and requirements of the outsourcing contract, but it does not necessarily address governance processes. Smart sourcing is a general approach to outsourcing that emphasizes flexibility and strategic decision-making. A research and analysis process, while important in selecting a service provider, does not address ongoing governance and review processes.

Which of the Following Processes Defines Periodic Formal Reviews Between