A _____ is a high-level,summary document that defines both the services and the performance and availability levels at which those services will be provided by a service provider to an organization.
A)customer service agreement
B)product-level contract
C)service-level agreement
D)research and analysis service document

Question

Quizplus · Accepted Answer

The description provided matches the definition of a service-level agreement (SLA). Option A (customer service agreement) and Option B (product-level contract) do not accurately describe the document mentioned in the question, and Option D (research and analysis service document) is not related to the topic of service level agreements.

A _____ Is a High-Level,summary Document That Defines Both the Services