_____ is a key feature of a customer relationship management (CRM)system that provides the ability to track data on individual customers and sales leads and then access that data from any part of the organization.
A)Desktop sharing
B)Asset management
C)Contact management
D)Unified communication

Question

Quizplus · Accepted Answer

Contact management is the key feature in CRM that facilitates tracking data on customers and sales leads, allowing access to stored data from any part of the organization for better decision making and customer service. Desktop sharing, asset management, and unified communication are not directly related to customer relationship management.

_____ Is a Key Feature of a Customer Relationship Management