A(n)_____ software automates and integrates the functions of sales,marketing,and service in an organization.
A)decision support system
B)customer relationship management
C)search engine optimization
D)executive resource planning

Question

Quizplus · Accepted Answer

Customer relationship management (CRM) software is designed to automate and integrate functions of sales, marketing, and service in an organization. It helps businesses manage customer interactions, track customer behavior and preferences, and streamline processes such as lead nurturing, sales forecasting, and customer support. CRM software can improve customer satisfaction, enhance customer loyalty, and drive revenue growth.

A(n)_____ Software Automates and Integrates the Functions of Sales,marketing,and Service