Question 1

Social networking tools can help prevent the loss of expert knowledge that occurs due to retirement.

Accepted Answer

Social networking tools can be used to capture and share the knowledge of retiring experts with their successors, thus preventing the loss of valuable knowledge and experience.

Question 2

The training and development function of an HR department includes

Accepted Answer

The training and development function of an HR department includes various activities, but orientation is the one that specifically relates to helping new employees adapt to their role within the organization. Orientation involves introducing new employees to the company culture, policies, and procedures, as well as providing them with the necessary tools and resources to perform their job effectively. While job analysis, performance measures, attitude surveys, and policy creation are also important functions of an HR department, they do not necessarily fall under the training and development function.

Question 3

High-performance work systems minimize the fit between a company's social system (employees)and its technical system.

Accepted Answer

High-performance work systems aim to maximize the fit between a company's social system (employees) and its technical system to improve productivity, efficiency, and overall organizational performance.

Question 4

Which of the following is true about the product line administrative services and transactions?

Accepted Answer

The product line administrative services and transactions deals with functions such as compensation, hiring, and staffing. The other choices describe different aspects of HR strategy and management.

Question 5

Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to the success of a business?

Accepted Answer

HR technical expertise is the competency that focuses on utilizing HR principles to impact the success of the business. Relationship management involves building and maintaining positive relationships with employees and stakeholders, organizational navigation focuses on understanding the structure and culture of the organization, ethical practice involves upholding ethical standards and values, and consultation involves providing expert advice and guidance.

Question 6

Holly was hired recently by her firm to provide coaching to a work unit that is underperforming.This is part of the ________ function of HR.

Accepted Answer

The scenario describes the process of providing coaching and improving the performance of a work unit, which falls under the performance management function of HR. Recruitment and selection, compensation and benefits, employee relations, and personnel policies do not involve coaching and improving the workplace performance of employees.

Question 7

Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success?

Accepted Answer

Relationship management involves the ability to communicate effectively with others to understand their needs and requirements, and to provide the necessary support to cultivate relationships that support both individual and organizational goals. This competency is critical for HR professionals who need to work with employees, managers, executives, and external stakeholders, such as vendors and customers. HR professionals with strong relationship management skills can build trust, resolve conflicts, and foster collaboration and teamwork, which ultimately contributes to organizational success.

Question 8

________ refers to the policies,practices,and systems that influence employees' behavior,attitudes,and performance.

Accepted Answer

Human resource management refers to how an organization manages its employees, including policies and practices related to recruitment, selection, training, performance evaluation, compensation, and employee relations. HRM influences employees' behavior, attitudes, and performance, and is a critical function in achieving an organization's strategic goals.

Question 9

When Joe responded to Terri's email about how to find information on benefits and compensation,Joe was providing

Accepted Answer

Joe was providing self-service by providing information to Terri on how to find information on benefits and compensation. Self-service allows employees to access information and resources on their own without having to go through HR or other departments.

Question 10

As part of updating the HR resources available to employees and managers,Tyree creates an intranet of useful materials that include performance evaluation metrics.This is an example of an HR dashboard.

Accepted Answer

An HR dashboard is a tool that provides employees and managers with easy access to HR-related information and resources. The dashboard can include a variety of information, such as performance evaluation metrics, employee benefits information, and training and development opportunities.

Question 11

Often someone new to HR will be assigned to the ________ HR department to manage employee data and information systems functions.

Accepted Answer

Record keeping and workforce analytics involve managing employee data and information systems functions, which is a common task for a new HR professional to begin with. The other options involve more specialized HR functions that may not be a typical starting point for someone new to the field.

Question 12

Which of the following is true of workforce analytics?

Accepted Answer

Workforce analytics involves collecting and analyzing data from various sources, including HR databases and financial reports. It can be used to make evidence-based decisions and can demonstrate how HR practices impact an organization's overall profitability. Therefore, option E is the correct choice. Options A, B, and D are incorrect as they provide inaccurate information about workforce analytics. Option C is also incorrect as workforce analytics helps in making evidence-based HR decisions.

Question 13

Alpha Consulting provides HR services to small companies that do not need full-time HR.Contracting with Alpha Consulting is known as

Accepted Answer

The best choice is outsourcing because Alpha Consulting is providing HR services to small companies that do not need full-time HR. This means that the small companies are outsourcing their HR needs to Alpha Consulting.

Question 14

When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations,she is being evaluated on her competency in

Accepted Answer

Competency in global and cultural effectiveness involves embracing inclusion and effectively working with diverse populations. This competency focuses on the ability to understand and appreciate diverse cultural backgrounds, adapt to different communication styles, and work effectively with individuals from different cultures and backgrounds.

Question 15

Traditionally,the HRM department was primarily a(n)

Accepted Answer

The traditional role of the HRM department was to primarily function as administrative experts, dealing with tasks such as maintaining employee records, managing employee benefits and payroll, and ensuring compliance with labor laws and regulations.

Question 16

Lean is a new way to envision the work.Projects using lean methodology emphasize only new skills to improve and do not encourage the use of old skills in new ways.

Accepted Answer

This statement is false. Lean methodology does not discourage the use of old skills in new ways. In fact, it encourages identifying and utilizing existing skills in the most efficient and effective manner possible.

Question 17

Measuring employees' performance is a part of the compensation function of HR.

Accepted Answer

Measuring employees' performance is primarily a part of the performance management function of HR, not directly the compensation function, although it can influence compensation decisions.

Question 18

Which competency is an HR professional said to have if he is able to act personally and professionally with integrity and accountability?

Accepted Answer

Acting with integrity and accountability falls within the competency of ethical practice, making option E the correct answer. The other competencies listed - critical evaluation, consultation, business acumen, and communication - do not necessarily include a focus on integrity and accountability.

Question 19

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success,he is being evaluated on his competency in

Accepted Answer

Understanding organizational metrics and their relationship to business success requires an understanding of how the business operates and its financial performance. This falls under the category of business acumen, which refers to the ability to understand and apply business principles and concepts to make sound business decisions.

Question 20

Mani is unsure of which 401K and retirement plan will meet his needs.He should make an appointment to see a counselor who works with

Accepted Answer

A counselor who works with compensation benefits can provide advice and guidance on 401K and retirement plans that best suit Mani's needs.

Quiz 1: Human Resource Management: Gaining a Competitive Advantage