Bread and Butter has decided to adopt total quality management (TQM).In doing so,training in quality was offered to only the employees who oversee the ovens and baking.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a comprehensive approach to organizational management that seeks to improve quality of products and services through ongoing refinements in response to continuous feedback. Training in quality should be offered to all employees from top to bottom to effectively implement TQM. Therefore, offering training to only employees who oversee the ovens and baking is not a correct approach.

Bread and Butter Has Decided to Adopt Total Quality Management