If a training program focuses primarily on ensuring that employees have product or service knowledge,it is taking the strategic initiative to
A)improve customer service.
B)improve employee engagement.
C)enhance innovation.
D)grow in the global market.
E)develop creativity.

Question

Quizplus · Accepted Answer

By providing employees with product or service knowledge, a company can ensure that its employees are better equipped to serve customers, resulting in improved customer service.

If a Training Program Focuses Primarily on Ensuring That Employees