What role should senior management take in a TQM program?
A)Hands-off because it is the workers' program
B)They need to guide the implementation of the program
C)They need to facilitate the TQM training
D)None of the above

Question

Quizplus · Accepted Answer

Senior management should take a guiding role in the implementation of a TQM (Total Quality Management) program. They are responsible for setting the vision, providing the necessary resources and support, and making sure the program aligns with the overall goals and objectives of the organization. Senior management should also be actively involved in monitoring progress and providing feedback to ensure the program's success. Hands-off management style or simply facilitating the training is not enough for the success of the TQM program.

What Role Should Senior Management Take in a TQM Program