Q22: When dealing with an angry person,you should
Q23: The acronym DESC stands for which words?
A)Determine,Express,Speak,Confirm
B)Define,Examine,Specify,Content
C)Describe,Express,Specify,Consequences
D)none
Q24: The primary difference between arbitration and mediation
Q25: According to research,students try to avoid about
Q26: Middle-Eastern and Mediterranean cultures are considered conflict-avoidant
Q28: The main goal of arbitration is that
Q29: Which of these is NOT a strategy
Q30: According to the textbook,how many levels of
Q31: Which is NOT a good conversational listening
Q32: The difference between a simple assertion and
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