Question 1

The third major phase in personnel management was a direct result of

Accepted Answer

The third major phase in personnel management was influenced by the increasing amount of government legislation, which required organizations to comply with new laws and regulations regarding employment practices.

Question 2

The second phase of personnel management arrived in the 1930s with

Accepted Answer

The second phase of personnel management in the 1930s was marked by the introduction of minimum wage legislation, which was part of broader labor reforms during that era.

Question 3

An HR professional can build employee engagement by coaching line managers to build trusting relationships with their employees, establishing recognition programs, and providing management development programs.

Accepted Answer

Building trusting relationships, recognition programs, and management development are all effective ways that an HR professional can build employee engagement, and coaching line managers to implement these practices is an important step in achieving this goal.

Question 4

The growing emphasis on education and human capital reflects several social and economic factors, such as the increase in primary-sector employment.

Accepted Answer

The statement incorrectly suggests that the increase in primary-sector employment is driving the emphasis on education and human capital. In reality, the emphasis on education and human capital is driven by a variety of factors, including globalization, technological advancements, and shifts towards knowledge-based economies.

Question 5

The fourth phase of HRM is ongoing. Current management thinking holds that

Accepted Answer

The fourth phase of HRM is ongoing and focuses on the importance of potential managers being aware of the basics of HR. This includes understanding the role of HR in the organization, the importance of employee engagement, and the need for ongoing training and development. It also involves recognizing the unique needs and preferences of individual employees and tailoring management strategies accordingly. This phase emphasizes that HR is not just the responsibility of the HR department, but rather a shared responsibility among all managers and leaders in the organization.

Question 6

Recent research indicates that there is a strong positive relationship between employee engagement and organizational performance.

Accepted Answer

Research has shown that high levels of employee engagement can result in increased productivity, higher employee retention rates, and improved customer satisfaction, leading to better overall organizational performance.

Question 7

How many levels of certification are there in Canada?

Accepted Answer

There are three levels of certification in Canada: Beginner, Intermediate, and Advanced.

Question 8

HRM has evolved over the last few decades due to economic forces such as globalization, technological changes, and environmental concerns, all of which make human capital more important.

Accepted Answer

The statement is true as HRM has indeed evolved over the last few decades due to economic forces such as globalization, technological changes, and environmental concerns, all of which make human capital more important.

Question 9

HR responsibilities have shifted from operational to strategic responsibilities which involve formulating and executing organizational strategy.

Accepted Answer

This statement is true. HR departments are now expected to play a more strategic role in shaping organizational goals and direction. This involves aligning HR practices with overall business strategy and identifying talent needs to drive success.

Question 10

Shiela is an HR manager and advises the sales manager on how to recognize candidates with good attitudes during the interview process. What type of manager is Shiela?

Accepted Answer

As an HR manager, Shiela is a staff manager who supports the line managers (such as the sales manager) in fulfilling their responsibilities, in this case by providing advice on selecting candidates with good attitudes.

Question 11

If you were an HR professional in the 1940s or 1950s, you would likely have had which of the following activities added onto your portfolio of existing responsibilities?

Accepted Answer

The answer of If you were an HR professional in...

Question 12

What term describes the right to make decisions, direct others' work, and giver orders?

Accepted Answer

The term that describes the right to make decisions, direct others' work, and give orders is authority. Authority is the power or right to give orders, make decisions, and enforce obedience. Management refers to the process of planning, organizing, leading, and controlling resources to accomplish organizational goals. Responsibility refers to the state of being accountable or answerable for something. Obligation refers to a duty or commitment to do something. Power refers to the ability to influence or control people or events.

Question 13

HRM involves formulating and implementing HRM systems that are aligned with the organization's strategy to ensure the workforce has competencies and behaviours required to achieve the organization's strategic objectives.

Accepted Answer

HRM is about strategically aligning HR systems with the organization's goals and objectives.

Question 14

The management philosophy based on the belief that attitudes and feelings of workers are important and deserve more attention is known as

Accepted Answer

The management philosophy that values the attitudes and feelings of workers is best represented by the human relations movement. This theory emerged in the 1930s as a response to the mechanistic approach of scientific management that did not consider the human element in the workplace. The human relations movement emphasized the importance of social interactions, communication, motivation, and job satisfaction in improving productivity and employee well-being. It sought to create a positive work environment that recognized the needs and contribution of each individual worker.

Question 15

The Canadian national body through which all provincial and specialist HR associations are affiliated is called the

Accepted Answer

The Canadian Council of Human Resources Associations is the national body through which all provincial and specialist HR associations are affiliated. The other options (A, C, D, E) are either specific to certain regions or countries, or not related to the Canadian HR associations.

Question 16

HRM professionals must abide by a uniform code of ethics to maintain professional status.

Accepted Answer

HRM professionals are expected to uphold ethical behavior and adhere to a code of ethics in order to maintain their professional status and credibility.

Question 17

In the early 1900s, personnel administration, as it was called then,

Accepted Answer

The answer of In the early 1900s, personnel administration, as...

Question 18

The third phase of personnel management was concerned largely with

Accepted Answer

The third phase of personnel management focused on corporate contribution and proactive management, which goes beyond the basic responsibilities of payroll and benefits administration. This phase emphasized the importance of creating a positive work culture, investing in employee training and development, and taking a strategic approach to managing human resources in order to contribute to the overall success of the organization. Health and safety legislation compliance may have been a part of this phase, but it was not the main focus.

Question 19

Which of the following activities was part of the traditional role of personnel management in the early 1900s?

Accepted Answer

In the early 1900s, personnel management primarily focused on administrative tasks such as hiring and firing employees, rather than strategic roles or employee development activities.

Question 20

HR professionals are increasingly expected by their employers to be change agents who lead the organization and its employees through change.

Accepted Answer

HR professionals are playing an increasingly strategic role in organizations and are expected to guide and facilitate change management initiatives, making them change agents within the company.

Quiz 1: The Strategic Role of Human Resources Management