Nigel likes the way his employee, Marissa, gets along with co-workers with her great sense of humour. He assumes she builds strong relationships with customers and rates her high on this ability. This is an example of central tendency error.

Question

Quizplus · Accepted Answer

This is an example of the halo effect, where one positive trait (sense of humor) influences the overall perception of other unrelated traits (relationship with customers). Central tendency error involves rating all employees as average, regardless of their actual performance.

Nigel Likes the Way His Employee, Marissa, Gets Along with Co-Workers