Research has demonstrated that return on investment and asset turnover are linked to perceived quality.
Correct Answer:
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Q1: Customers evaluate services differently from physical goods
Q2: It is not a good idea for
Q3: Service guarantees are not beneficial to the
Q4: Customer delight occurs when customer expectations are
Q5: In the quest for customer loyalty,service organizations
Q7: Service organizations that use customer relationship management
Q8: There is not a strong link between
Q9: Customers tend to evaluate physical goods and
Q10: Loyal customers are cheaper to serve.
Q11: It is in a service organization's best
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