Which service recovery step does a service organization use when it quickly acts to correct the service problem?
A) Apology
B) Urgent reinstatement
C) Empathy
D) Symbolic atonement
E) Follow-up
Correct Answer:
Verified
Q26: Which of the following recommendations should a
Q27: What should be the first step in
Q28: COMPLETION QUESTIONS
Customer Service
Critical Incidents
Service Recovery
Management by Walking
Q29: All five steps of the service recovery
Q30: COMPLETION QUESTIONS
Customer Service
Critical Incidents
Service Recovery
Management by Walking
Q32: Which of the following considerations is NOT
Q33: Which service recovery step does a service
Q34: To be successful in overcoming customer dissatisfaction,all
Q35: Which,if any,is NOT a benefit associated with
Q36: Even if it fails,it is better for
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